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Overview

The Piopiy SDK is designed to handle different types of call interactions. It supports connecting two numbers, handling multiple numbers, and executing PCMO (Programmable Call Media Operations) actions during a call.

  • Call Masking - Delivery Agent to Customer: Call masking allows delivery agents to contact customers without revealing their personal phone numbers. When an agent calls the customer, the system routes the call through a virtual number, protecting both parties' privacy. This feature ensures secure communication while maintaining trust, enabling safe and professional interactions between delivery agents and customers.

  • Call Masking - Customer to Delivery Agent: Call masking enables customers to contact delivery agents while keeping their phone numbers private. When a customer calls the agent, the call is routed through a virtual number, ensuring that neither party's personal contact details are exposed. This feature ensures secure and professional communication, enhancing privacy and safety for both customers and delivery agents.

  • Transaction Alert Call: Transaction Alert Call via Piopiy provides an automated system to notify customers about their transactions in real time. Whether it's a purchase confirmation, payment failure, or account update, the call ensures timely and secure communication. This feature enhances customer trust, reduces fraud risks, and keeps users informed about their financial activities.

  • Order Confirmation Call: An Order Confirmation Call ensures customers receive immediate confirmation of their purchase. This automated call provides details like order number, items purchased, and estimated delivery time. It enhances customer satisfaction by verifying the order, reducing errors, and offering a professional touch to the purchasing process.

  • Outbound Dialer: An Outbound Dialer automates the process of dialing multiple contacts, boosting the efficiency of call campaigns. It connects agents with customers seamlessly, enabling businesses to run sales, marketing, and customer service campaigns more effectively. With real-time call tracking, scheduling, and reporting, the outbound dialer optimizes agent productivity and ensures higher engagement rates with minimal manual intervention.

  • Inbound Call Center: An Inbound Call Center is designed to handle incoming customer calls, offering support, answering queries, and resolving issues. It ensures timely and efficient communication, improving customer satisfaction by providing expert assistance. With features like call routing, IVR, and real-time monitoring, an inbound call center helps businesses manage high call volumes, maintain service quality, and enhance customer loyalty through personalized, professional interactions.

  • Pre-sales AI: Pre-sales AI assists businesses in automating the initial stages of customer interactions. It can engage potential buyers by answering common inquiries, guiding them through products or services, and qualifying leads based on customer responses. This helps streamline the sales process and increases conversion rates by delivering personalized experiences.

  • Customer Support AI: Customer support AI provides real-time assistance to customers by handling inquiries, troubleshooting issues, and guiding them through processes. It operates 24/7, offering instant responses and resolving common problems, allowing human agents to focus on complex issues and improving overall service efficiency.

  • Agent Real Time Coaching: Real-time coaching for agents leverages AI to provide immediate feedback and assistance during live calls. It can suggest responses, highlight key insights, and guide agents to better handle customer queries, improving performance and customer satisfaction while reducing errors during interactions.