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Handling Multiple Numbers

First you've completed the initial setup, the most important step is to But a PIOPIY number. After configuring the number, the customer can initiate a call to the PIOPIY number, and the call will be forwarded to multiple agents' numbers.

1.Prerequisites​

Before you start, ensure you have the following:

2.Clone the repository​

Use the git clone command to clone the PIOPIY node from our TeleCMI github repository.

git clone https://github.com/telecmi/piopiy_node_example.git

First, clone this repository to your local machine:

cd piopiy_node_example

3.Install the piopiy npm package​

Once inside the project directory, install the required npm packages:

npm install

4.Code​

const express = require("express");
const { PiopiyAction } = require("piopiy");
const app = express();
app.use(express.json())

app.post('/multiple', (req, res) => {

    const action = new PiopiyAction();
    const multiple_agent_number = ["Your agent phone number", "Your agent phone number"]   // Multiple agent's phone number with country code
    const piopiy_number = "Your piopiy number"; // Your piopiy number provided by the Piopiy TeleCMI platform.

    const options = {
        duration: 10,       // (Optional) Maximum duration of the call in seconds
        timeout: 20,        // (Optional) Time to wait for the call to be answered
        loop: 1,            // (Optional) Number of retry attempts if the call is not answered
        ring_type: "group" // (Optional) Type of ringing for the call.
    };

    action.call(multiple_agent_number, piopiy_number, options)
    res.send(action.PCMO())
});

app.listen(3001, () => { console.log(`Server is running on port 3001`) })

5.Configure the call parameters​

Replace the value in the Basic Call code with your actual values for

6.Run the code​

Execute the code using Node.js:

node sdk_example/inbound_call/multiple_numbers.js

7.Create a public URL using ngrok​

To expose your local server to the internet, use ngrok to create a public URL:

ngrok http 3001

Copy the URL provided by ngrok. This URL will look something like https://inbound.basic.call.ngrok.io.

8.Configure the Answer URL​

Enter the ngrok URL into the answer URL field. For example, if your ngrok URL is https://inbound.basic.call.ngrok.io, set the answer URL to:

https://inbound.basic.call.ngrok.io/multiple

Then click the MAP APP button to configure it successfully.

answer url

9.Make an Incoming Call to Multiple Numbers​

Once everything is set up, have the customer make an incoming call, and the call will be forwarded to multiple agents' numbers.