Setting Custom Values

The param action will pass the custom parameter while getting the input from the caller. when connecting a caller to an agent, you might want to send the additional param like their display name to the agent's application so that they can have more information about the customer.

Curl

Param action JSON

[
  {
    action: "param",
    text: "{ Name=Akil, ID=8915726 }"
  }
]

Parameters type and description

Parameter	Type	Description
*action	string	The PCMO action to control the flow of the call.
text	string	Your custom parameters

Note

The * marked property is mandatory.

Node.js

To set custom values during a call in the PCMO platform, you can use the setValue() method from the PiopiyAction class. This method allows you to define custom key-value pairs to use during the call session.

const { PiopiyAction } = require("piopiy");

const action = new PiopiyAction();

const custom_value = "name";

action.setValue(custom_value);

Parameters type and description

These are the list of parameters and its description

Parameter	Type	Description
custom_value	string	The custom value name for the value to set.

Python

To set custom values during a call in the PCMO platform, you can use the setValue() method from the PiopiyAction class. This method allows you to define custom key-value pairs to use during the call session.

from piopiy import  Action

action = Action()

custom_value = "name"

action.setValue(custom_value)

Parameters type and description

These are the list of parameters and its description

Parameter	Type	Description
custom_value	string	The custom value name for the value to set.