Incoming Answered Webhooks

To receive the incoming missed webhooks, you must complete the incoming webhooks setup. After completing the incoming webhooks setup, our TeleCMI platform will notify your web server POST method URL with JSON call detail record(CDR) when an incoming call answered.

Implementation

TeleCMI webhooks implementation in different languages.

Python

from flask import Flask,request
app = Flask(__name__)


# Receive webhooks from TeleCMI platform when call receive or make
@app.route("/webhook/cdr",methods=['POST'])
def hello():
    # Received JSON CDR from TeleCMI Platform
    cdr = request.get_json()
    print(cdr)

    return "got it"



if __name__ == "__main__":
    app.run(debug=True, port=5000)

Node.js

const express = require('express'),
bodyParser = require('body-parser'),
app = express();

// parse application/json
app.use(bodyParser.json());


app.post('/webhook/cdr',(req,res)=>{

    //Received CDR JSON Object from TeleCMI platform
    var cdr = req.body;

    console.log(cdr);

    res.send('got it');

})


app.listen(5000);
app.run(debug=True, port=5000)

PHP

<?php
use \Psr\Http\Message\ServerRequestInterface as Request;
use \Psr\Http\Message\ResponseInterface as Response;
require 'vendor/autoload.php';
 
$app = new \Slim\App;
 
$handler = function (Request $req, Response $res) {
    $cdr = $req->getParsedBody();
    error_log(print_r($cdr, true));
    return $res->withStatus(204);
};
 
$app->post('/webhook/cdr', $handler);
$app->run();

Java

/*
 * This Java source file was generated by the Gradle 'init' task.
 */
package telecmi_example_java;

import static spark.Spark.*;

import com.cedarsoftware.util.io.JsonWriter;

public class App {

	public static void main(String[] args) {

		port(5000);

		post("/webhook/cdr", (req, res) -> {

			System.out.println("You got CDR from TeleCMI Platform");
			String cmiJSON = JsonWriter.formatJson(req.body());
			System.out.println(cmiJSON);
			res.status(204);
			return "";
		});

	}
}

To know more about testing webhooks for local development purposes, go to examples.

Sample CDR response

This is the sample JSON call detail record(CDR), where the TeleCMI platform will notify your web server POST method URL.

{ 
  "appid": 1111113,
  "type": "cdr",
  "direction": "inbound",
  "cmiuuid": "dbff2a12-5ea0-4303-908d-72a2e216e74a",
  "user": "103_1111113",
  "status": "answered",
  "to": 9100000000,
  "from": 9200000000,
  "time": 1570114729565,
  "answeredsec": 117,
  "team": "Support_1111113",
  "record": "true",
  "filename": "15700950846189478332012_1111113.mp3" 
}

The above sample JSON call detail record(CDR) consists of several properties. Each property has a description and take a look at it.

Properties

These are the list of properties and its description

Property	Type	Description
app_id	number	Your app id
type	string	Type of notification from TeleCMI platform it may be cdr or event
direction	string	The direction of this call it may be inbound or outbound
cmiuuid	string	A unique identifier of this call
user	string	A unique Id of the user(agent)
status	string	Status of this call
to	number	The number of user(agent) received the call
from	number	The number of the call came from
time	number	Timestamp of this call
answeredsec	number	The duration of call answered in seconds
team	string	Name of the team where the call was answered
record	string	Call recording is enabled
filename	string	The file name of the recorded conversation