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Agent Incoming Answered API

Each agent API request in TeleCMI platform includes agent login token. After getting the agent login token, make a POST request to the below base URL to retrieve the agent incoming answered call details.

Base URL

Send your POST method request with valid parameters, to the following base URL.

https://piopiy.telecmi.com/v1/agentAnswered

Required Parameters

These are the required POST method parameters with description

Parameter NameTypeDescription
*tokenstringYour agent token
*fromnumberThe from date and time in timestamp.
*tonumberThe to date and time in timestamp.
*pagenumberThe Number of page per 10 record.
limitnumberThe Number of record for request, By default the limit is 10.
Note
The * marked parameter is mandatory.

Sample JSON Request

Below is the following sample JSON POST method request

{
"token": "xxxx-xxxx-xxxx-xxxx",
"from": 1569911400000,
"to": 1570167249853,
"page": 1,
"limit": 5
}

Sample Response

If the provided information is valid, your web server will get a sample response from TeleCMI Platform as given below

{
"count": 8,
"cdr": [
{
"_id": "5d96b7ac20837a1998da1105",
"to": 9100000000,
"time": 1570158644552,
"from": 9200000000,
"billedsec": 14,
"rate": "0.00",
"record": "true",
"filename": "157013885042084974500563_1111113.mp3",
"name": "unknown"
},
{
"_id": "5d96b47a3e23420b5f1fa7d9",
"to": 9100000000,
"time": 1570157515003,
"from": 9300000000,
"billedsec": 26,
"rate": "0.00",
"record": "true",
"filename": "157013787029086721586702_1111113.mp3",
"name": "unknown"
},
{
"_id": "5d960cba20837a1998da0b5a",
"to": 9100000000,
"time": 1570114729565,
"from": 9400000000,
"billedsec": 17,
"rate": "0.00",
"record": "true",
"filename": "15700950846189478332012_1111113.mp3",
"name": "unknown"
},
{
"_id": "5d96071c3e23420b5f1fa254",
"to": 9100000000,
"time": 1570113146794,
"from": 9500000000,
"billedsec": 12,
"rate": "0.00",
"record": "true",
"filename": "157009350283700648424543_1111113.mp3",
"name": "unknown"
},
{
"_id": "5d95ff7104eaac7de3aa2469",
"to": 9100000000,
"time": 1570111330456,
"from": 9600000000,
"billedsec": 15,
"rate": "0.00",
"record": "true",
"filename": "157009153683678179848348_1111113.mp3",
"name": "unknown"
}
],
"code": 200
}

Properties

These are the list of properties and its description

PropertyTypeDescription
countnumberThe total count of call detail record(cdr) available
cdrJSON arrayThe list of total cdr in detail
_idstringA unique identifier of this call
tonumberThe number of the user(agent)
timenumberTimestamp of the call
fromnumberThe number the call came from
billedsecnumberThe duration of call in seconds
ratestringThe call cost of the call
recordstringCall recording is enabled
filenamestringThe file name of the recorded conversation
namestringThe name of the caller

HTTP status codes

TeleCMI API platform represents the following status code to identity the errors.

Status codeStatus codeDescription
200OKWe received the request
404ErrorInvalid agent token, authentication failed