Incoming Answered Webhooks

To receive the incoming missed webhooks, you must complete the incoming webhooks setup. After completing the incoming webhooks setup, our TeleCMI platform will notify your web server POST method URL with JSON call detail record(CDR) when an incoming call answered.

Sample CDR response

This is the sample JSON call detail record(CDR), where the TeleCMI platform will notify your web server POST method URL.

appid: 1111113,
type: 'cdr',
direction: 'inbound',
cmiuuid: 'dbff2a12-5ea0-4303-908d-72a2e216e74a',
user: '103_1111113',
status: 'answered',
to: 9100000000,
from: 9200000000,
time: 1570114729565,
answeredsec: 117,
team: 'Support_1111113',
record: true,
filename: '15700950846189478332012_1111113.mp3'

The above sample JSON call detail record(CDR) consists of several properties. Each property has a description and take a look at it.


These are the list of properties and its description

app_idYour app id
typeType of notification from TeleCMI platform it may be cdr or event
directionThe direction of this call it may be inbound or outbound
cmiuuidA unique identifier of this call
userA unique Id of the user(agent)
statusStatus of this call
toThe number of user(agent) received the call
fromThe number of the call came from
timeTimestamp of this call
answeredsecThe duration of call answered in seconds
teamName of the team where the call was answered
recordCall recording is enabled
filenameThe file name of the recorded conversation